Got Questions?
We've Got Answers.

Ordering is simple. Browse our coffee range, add items to your basket, and proceed to checkout. You can check out as a guest or create an account for faster future orders and order tracking.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Orders are confirmed instantly by email.

Because we roast all coffee to order, we begin the roasting process within 12–24 hours of receiving your order. After this point, we cannot make changes.

First, check your spam or junk folder — confirmation emails occasionally end up there. Make sure to whitelist orders@beanandbrew.com to prevent this in future.

If there's nothing in spam, log into your account to check your order history. If the order appears there, it was placed successfully. If you're still unsure, contact us with your name and the email address used at checkout.

Yes! We offer a wholesale programme for cafés, restaurants, offices, and retailers. Volume discounts start at orders over 5kg and include dedicated account management, custom roasting options, and flexible billing.

Contact our wholesale team at wholesale@beanandbrew.com or call us to discuss your requirements.

Absolutely — coffee makes a wonderful gift! At checkout, simply enter the recipient's address as the delivery address and tick the "This is a gift" checkbox. You'll be prompted to add a personalised message card.

Gift orders are dispatched without a price receipt inside the parcel. We can also include our premium gift wrapping for an additional £3.50.

We source exclusively from small, family-run farms in some of the world's most celebrated growing regions. Our current origins include:

We visit all of our partner farms annually and publish detailed farm profiles on our Journal.

We roast every order to order — meaning your beans are roasted after you place your order, not sitting in a warehouse for weeks. Most orders are roasted and dispatched within 24–48 hours of purchase.

For the best flavour, we recommend consuming your coffee within these windows:

• Espresso blends: Best between days 7–30 after roast date
• Filter / pour-over: Best between days 3–21 after roast date
• Overall shelf life: Properly sealed, up to 3 months from roast date

Store in the sealed bag, away from heat, light, and moisture. Do not store in the fridge or freezer unless in an airtight container — condensation is coffee's enemy.

We operate a direct trade model, which we believe goes beyond what certification schemes alone can guarantee. We visit our farms in person, pay well above Fair Trade minimum prices, and invest directly in farm infrastructure and worker welfare.

Some of our partners do hold organic certification; however, many small farms practice organic methods without the cost and administrative burden of formal certification. We verify practices directly rather than relying solely on third-party labels.

Yes — while we strongly recommend whole beans for maximum freshness, we do offer pre-ground coffee. At checkout, select your preferred grind from:

• Espresso — fine, for espresso machines
• Aeropress / Moka Pot — medium-fine
• Pour-over / V60 — medium
• Cafetière / French Press — coarse
• Cold Brew — extra coarse

Pre-ground coffee begins losing flavour within days of grinding. For the best cup, we recommend investing in a burr grinder — see our Brew Guides for recommendations at every budget.

Water temperature has a huge impact on extraction. Here are our recommended ranges by brew method:

If you don't have a temperature-controlled kettle, a simple rule: boiling water = 100°C, let it sit 30 seconds ≈ 94°C, 1 minute ≈ 90°C.

The golden ratio for most brew methods is 1:15 to 1:17 (coffee to water by weight). Here's a quick reference:

• Espresso: 18–20g coffee → 36–40g liquid output
• Pour-over (1 cup): 15g coffee → 250ml water
• French Press (2 cups): 30g coffee → 500ml water
• Aeropress (1 cup): 15–18g coffee → 220ml water
• Cold Brew concentrate: 100g coffee → 800ml water

Bitterness in espresso is almost always a sign of over-extraction — too many bitter compounds have been pulled from the coffee. Common causes:

• Grind is too fine → water flows too slowly → over-extracts
• Brew temperature too high → extracts bitter compounds faster
• Shot ran too long (over 35 seconds)
• Coffee is stale (over 6 weeks from roast date)
• Uneven distribution or tamping causing channelling

Quick fix: Grind one click coarser and re-pull. If the shot now takes 25–30 seconds and tastes balanced, you've solved it. See our full guide in the Blog for a detailed walkthrough.

Significantly, yes. Water is 98% of your cup, so its mineral content profoundly affects extraction and flavour. The SCA recommends water with 75–150mg/L total dissolved solids (TDS).

• Too soft (low TDS): Flat, hollow taste — minerals are needed to bond with flavour compounds
• Too hard (high TDS): Chalky, muted flavour and limescale builds up in your machine
• Chlorinated tap water: Can add off-flavours — use a filter jug or let it stand overnight

Our Brew Club subscription delivers freshly roasted coffee to your door on a schedule you choose. You select your coffee, bag size, grind preference, and delivery frequency — weekly, fortnightly, or monthly.

• Save 15% on every order compared to one-off pricing
• Free UK delivery on all subscription orders
• Priority access to new single-origin releases and seasonal specials
• Flexible — pause, skip, swap, or cancel any time

Yes, absolutely. Log into your account, navigate to My Subscriptions, and you can:

• Skip the next delivery with one click
• Pause your subscription for up to 3 months
• Change your delivery date or frequency
• Swap to a different coffee blend

Changes must be made at least 3 business days before your next scheduled dispatch to take effect for that cycle. We'll always send a reminder email 5 days before each charge.

If you cancel, your subscription stops at the end of the current billing period. You won't be charged again and any prepaid orders will still be fulfilled.

All times are from dispatch date, not order date. We typically dispatch within 1–2 business days of roasting your coffee.

Yes — we ship to over 40 countries worldwide. International orders are shipped via tracked services and typically arrive within 10–21 business days depending on destination and customs clearance.

Please note that import duties, taxes, and customs fees are the sole responsibility of the recipient and vary by country. We are required by law to declare the full value of shipments on customs forms.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and a direct link to the carrier's tracking page. You can also view the status of all orders from your My Orders page when logged in.

If you haven't received a dispatch email within 3 business days of ordering, please check your spam folder or contact us.

We stand behind every bag we send. If you're not happy — for any reason — contact us within 30 days of delivery and we'll make it right with a replacement or full refund, no questions asked.

For unopened items, you also have the statutory right to return within 14 days under the Consumer Contracts Regulations 2013. Opened food products are generally exempt from this right, but our satisfaction guarantee more than covers this.

Once we've approved your refund, we process it the same or next business day. After that, the time for funds to appear depends on your payment method:

• Credit/debit card: 3–5 business days
• PayPal: 1–3 business days
• Apple Pay / Google Pay: 3–5 business days

Refunds always go back to the original payment method. We cannot refund to a different card or bank account.

We're so sorry to hear that. Please email hello@beanandbrew.com within 48 hours of delivery with:

• Your order number
• A photo of the damaged packaging and/or product
• A brief description of the damage

We'll arrange an immediate replacement or full refund — whichever you prefer. We take damaged deliveries very seriously and use your photos to improve our packaging.